Student Laptop Support


Minimum PC & Laptop System Recommendations:

If you are a looking into buying a new or replacement laptop outside of the New England Law | Boston laptop program, please consult the suggested specifications listed below.

It is highly recommended that you always purchase a 3-year extended warranty (Apple Care Plan if it is a Mac). Replacing hard drives, motherboards, LCD screens, etc. is incredibly expensive when not covered by a warranty.

Hardware Minimum Recommendations:

  • Processor - Intel Core 2 Duo minimum is preferred. For new laptops Core i3, Core i5, or Core i7 - depends on how you plan to use your laptop (gaming, etc requires a faster processor) - otherwise one of the cheaper processors will be fine.
  • Memory - 2GB minimum
  • Wireless Card - 802.11 b/g integrated wireless card
  • Hard Drive - 250GB minimum
  • Backup Drive - Highly recommended

Operating System Recommendations:

  • Windows - Windows 7 or Vista (Enterprise or Ultimate editions) and XP Professional are the recommended Windows operating systems. If you are thinking of upgrading your current laptop to Windows 7, a fresh, full install is always preferable to an upgrade.
  • MAC - MAC OS X (Tiger - 10.4, Leopard - 10.5, and Snow Leopard - 10.6). Older Macintosh operating systems are not recommended.

Software Recommendations:

  • A good word processing application is essential for Law School.
  • PowerPoint is also widely used for presentations.
  • Your laptop may come with a student/teacher version of Microsoft Office, which includes MS Word and PowerPoint. If not, a copy can be purchased from Microsoft.com for about $60. Just do a search for "student" on the Microsoft homepage.
  • Apple also provides a version of Office for MAC for $129 (Word, Excel, PowerPoint).
  • Browsers recommended are Internet Explorer 7 (or later) and Firefox 3.5 (or later).
  • Latest versions of Adobe Reader, Flash & Shockwave, Microsoft Silverlight and RealPlayer are also recommended. 

Virus/Malware Recommendations:

  • Virus and Malware/Spyware infections are one of the biggest problems encountered by students who seek TMS assistance.  It is highly recommended that all students (using Windows Laptops or Net Books) install and keep up to date a reputable anti-virus program.
  • Most ISPs (Internet Service Providers) now provide as part of your plan a marketrecognized, anti-virus program such as McAfee or Norton Symantec.
  • You should also install a good malware/spyware program in addition to your anti-virus program. There are also some good, free programs available such as AVG Free, SuperAntispyware, and Malwarebytes.
  • Please ensure that updates to Microsoft, Adobe, and Java are made. If you are using a Mac, please ensure that all necessary Mac updates are made.  

Support for Student Laptops:

The IT TMS group is here to help with laptop issues whenever we can. Unfortunately, there are limits to what we can do.

What we can assist with:

  • Virus/Malware/Spyware Removal
  • Data Backups
  • Sluggish Performance Issues
  • Installing Student Printers
  • Wireless Connectivity Issues 

What we can not assist with:

  • Hardware Issues - Complete hardware failure, hard drive crashes, broken/damaged/replacement of keyboard keys or keyboards, damaged LCD screens, faulty power adaptors or provide loaner power adaptors.
  • Software Issues - Reload of Operating Systems and other software.
  • Phone Support - We do not provide phone support to students. You must stop by in person for all laptop support (hardware or software). We only provide phone support for Email or NECIN logon problems. All other issues must be presented in person.

 

If you do require assistance we are located in the basement of the library, at the bottom of the stairs next to the circulation desk. 

Office Hours:
Monday-Thursday 9:00AM - 6:30PM
Friday 9:00AM - 5:00PM



Contact Information
Phone: 617-422-7404
Email: tms@nesl.edu